TIER 5 - SERIOUS LOSS & DAMAGE FEE
TIER 5 - SERIOUS LOSS & DAMAGE FEE
POLICY APPLICABLE :
See Terms and Conditions agreed to upon booking :
LOSS & DAMAGE FEES
APPLICABLE POLICY :
See the following Terms and Conditions agreed to upon booking which are applicable to any loss & damage charges:
11. LOSS AND DAMAGE
a. Whilst you are in residence, you are fully responsible for all breakages and damage caused to the property, its furniture and fittings. Any breakages, damage or loss must be reported to Treehouse Hideouts / Heygarth House Echuca / Charleston House Mathoura immediately.
b. Treehouse Hideouts / Heygarth House Echuca / Charleston House Mathoura reserves the right to request payment in full and/or charge repair/replacement costs to the guest credit card provided as pre-authorisation, or by withholding the cash security bond, in the event of property damage or theft either accidentally, maliciously or through negligence on the guests behalf.
12. ADDITIONAL COSTS
a. Treehouse Hideouts / Heygarth House Echuca / Charleston House Mathoura reserves the right to debit the credit card provided as pre-authorisation, or withhold funds from the security bond, or request payment in full of any outstanding charges that apply to your booking.
This includes, but is not limited to :
- extra cleaning
- rubbish removal
- additional guests
- extended stays
- extra bedrooms occupied
- smoking penalties
- lost keys
- callouts
- repairs or
- damage to property (accidental or otherwise)
- theft of property (accidental or otherwise)
- replacement of missing or damaged items
b. All fees listed in this document are subject to change without notice.
DEPARTURE TERMS - GUEST OBLIGATIONS
o. Guests are expected to leave the property in a neat and tidy manner on departure. This includes washing and putting away dishes, returning all items to their original position, all food items removed from fridges, barbecues cleaned, ovens and microwaves wiped out and rubbish placed in appropriate bins. Additional cleaning fees (minimum $50) may apply if the property is not left in a presentable condition.
p. Guests are required to turn off lights, appliances and lock doors and windows upon departure.
KEY REPLACEMENT:
q. A minimum key replacement fee of $50 will apply if property keys are not returned on departure. Additional locksmith fees may also apply if locks require replacement due to the loss of keys.
10. COMPLAINT RESOLUTION POLICY
EMAIL COMPLAINTS: [email protected]
a. Should you have a need to raise a complaint we prefer that you make contact with Treehouse Hideouts / Heygarth House Echuca / Charleston House Mathoura at the first available opportunity during your visit. We will then attempt to rectify or resolve the matter so that you can continue to enjoy your stay.
b. Our housekeepers take a high level of care with our houses however should you feel that something may have been overlooked please bring this to our attention so that we can resolve. It is our aim to ensure that all our guests enjoy their stay. Any complaint raised during checkout or after your departure will be noted and acted on where appropriate, however we will not consider compensation if we were not given the opportunity to fix or rectify matters at the time the issue occurred.
FULL TERMS & CONDITIONS
https://www.treehousehideouts.com.au/terms.html
