latest travel ADVICE for Echuca Moama during covid19 & CANCELLATION POLICY

YOUR SAFETY POLICY WHEN BOOKING DIRECT
Tree House Hideouts are now offering full credit towards another (off peak) stay for those genuinely restricted by last minute changes to Covid19 public policy. See Full Terms & Conditions.
Please note, for bookings via third party booking sites, we strongly advise you to check their most recent policy updates before booking. 

DURING LOCK DOWNS
We are open for stays for essential workers and support those stuck in transit.

AS LOCK DOWNS LIFT
We are open to the public and hope to continue to be a refuge amid the chaos. See you soon.


​TRAVEL INSURANCE

• ​For peace of mind, we strongly recommend investing in travel insurance in the age of Covid.

MOST RECENT UPDATES
Due to the day-to-day changes occurring in regards to travel during Covid19 in Victoria, we are directing guests to the most trusted source for latest local updates:


OFFICIAL LOCAL COVID19 BULLETIN 
Our good friends at  Echuca Moama Tourism have started a very handy Online Bulletin with up to date travel info and links to all the local businesses operating (opening hours, restrictions, recommendations etc.) 

LOCAL COVID ADVICE BULLETIN

​Please don't hesitate to  Contact Us 
or the good folk at EMT for further info:
 1800 804 446

UPDATED FEB 2021

WE'RE BACK IN BUSINESS!

Thanks to the lessening of restrictions we welcome all guests back to Tree House Hideouts Echuca and Mathoura for country getaways.

​Our staff continue to operate to the highest of hygienic standards and we provide complimentary hand sanitiser at all properties to keep things safe for all.

​Our cleaners have been trained in Covid19 sanitation practices and we ask all guests to notify us before arrival if they have any symptoms of the virus so we can discuss cancellation or postponement in the interests of all staff and guests health and safety.


TREEHOUSE HIDEOUTS COVID19 SAFETY POLICY  
JULY 2020
​
Coronavirus (COVID-19) Pre Check-In Requirements

Dear Guest,
In the interest of protecting the health and well-being of our guests and staff we may be required to ask you questions related to your travel and health activities prior to your arrival.

We ask that you are honest and take your share of responsibility when preparing for your stay.

How to stay safe during Covid-19 :

If you or someone you are with feels unwell :
• Call 13 HEALTH (13 43 25 84)
• Please also let management know.

IMPORTANT:
If you/they have severe difficulty breathing, call triple zero (000) immediately and tell the call handler and the paramedics on arrival about your/their recent travel history and any close contact with a person with confirmed or probable COVID-19.

COVIDSafe APP

All guests are encouraged to have downloaded and activated the COVIDSafe app and keep Bluetooth switched on at all times during their stay.

Practice good hand hygiene.

Hand-washing with soap and water for 20 seconds or use hand sanitizer before and after any contact with surfaces that are used by more than one person.

Follow Health Department guidelines:

• Hand rub with sanitizer:

https://www.health.gov.au/resources/apps-and-tools/covid-19-infection-control-training

• Hand wash:

https://www.health.gov.au/resources/apps-and-tools/covid-19-infection-control-training
Use good respiratory Hygiene:
Avoid touching your face and make sure you and the people around you follow good respiratory hygiene.

This means covering your mouth and nose when you cough and/or sneeze with:

• A tissue that you put in the bin straight after use
• Your bent elbow
• Respiratory hygiene is important because droplets spread the virus. By following good respiratory hygiene you “catch” any droplets that might be produced, and this protects people around you.

​Cleaning and Disinfection during your stay:

• You are responsible for maintaining good cleaning and disinfection practices in your accommodation, campsite or caravan during your stay – this includes:
• Clean frequently touched surfaces and objects daily (e.g.: tables, countertops, light switches, doorknobs, and cabinet handles) using regular household detergent and water.
• If surfaces are dirty, they should be cleaned using a detergent and water prior to disinfection. Always follow the manufacturer’s instructions for all cleaning and disinfection products.
• If possible, have those suspected of, or confirmed with COVID-19 stay in a specific room away from others in the caravan, and use a separate bathroom, where available.
• In situations where using separate rooms is not available, keep beds at least 2m apart, use temporary barriers between beds (such as curtains), and request that all residents sleep head-to-toe.
• Avoid sharing personal items such as towels, dishes, and bedding.
• Adhere to State’s current social distancing rules

At all times guests are to adhere to the current state rules regarding social distancing and gathering size.
All guests are required to note and comply with signage regarding the maximum number of people allowed in indoor locations. This signage is based on the State’s current guidance.
Social distancing includes remaining at least 1.5 meters away from other persons, regular washing of hands, and avoiding handshaking.
Follow all instructions provided by staff. Guests are to follow all instructions and directions provided by staff relating to staying safe and reducing the potential spread of the virus.

This includes:

• Adhering to floor marking to assist with social distancing
• Not entering or using facilities that are closed or at their maximum capacity
• Using provided hand sanitizer and surface cleaners
• Responding to staff requests and guidance regarding adhering to current social distancing rules

PLEASE NOTE:
Guests have the same duty of care as the staff - this is everyone’s responsibility.

Regards,
MANAGEMENT
TREEHOUSE HIDEOUTS
Email: hello@treehousehideouts.com.au


SAFETY
MARCH 2020

In times of uncertainty, we are so grateful for the wonderful community that surrounds us.

Treehouse Hideouts has always operated as a team, and you as a customer have always been invited into the narrative of our “Treehouse Hideouts Family.”

We truly value our relationship with you and would like to reassure you all of where we position ourselves during the COVID-19 pandemic.

Firstly, we would like to thank all those working in the hospitality sector and our staff for their support.

We would also like to extend our thoughts out to all those who are directly or indirectly being impacted by this pandemic.


OUR PLEDGE - March 2020

The well-being and safety of our staff and guests is the most important thing to us at this time. We have been in contact with local authorities and are adhering to advice from the State and Federal Governments & the World Health Organization. Our staff have been briefed on the situation and we pledge to uphold the following: 

• Our team will adhere to our current health & safety procedure to ensure our high-standard of hygiene is upheld. Our current procedures aim to address a wide range of viruses, including COVID-19. This includes ensuring our properties are always clean and sanitised. We have also reinforced the importance of personal hygiene including hand washing for at least 20 seconds with soap and water or alcohol-based hand rub. 

• Touch free payments (online payment, credit card tap or mobile payment) will be encouraged over cash payments. Self check ins with no need for personal contact will be facilitiated. 

• Our staff will opt to stay at home at the first sign of any illness, and will not return to work until their healthcare team advises them that it’s safe to do so. We kindly ask that if you feel unwell, you stay at home too. Further to this, all staff returning from abroad will self-quarantine for 14 days.
• We recommend that all guests planning to travel to any of our three properties test their temperature prior to commencing their trip. Please contact your GP for advice on early indicators of CoVid19 in order to protect yourself and the community at large.

• For those who are staying with us at Treehouse Hideouts, we understand the anxiety around this situation and aim to be as flexible as possible during this time. For guests with exisiting reservations who booked direct we are able to transfer their deposits to a later date so they can revisit when things calm down. If you booked through a 3rd party booking site, please check their policies.

• Please contact us directly if you would like to amend your dates or enquire about short & long term stays.. We do not encourage booking through third party sites at this time. As your direct booking agent ourselves, Treehouse Hideouts management would like to offer you as much flexibility and assurance as possible during your booking. 

​
Treehouse Hideouts management will be here to answer any concerns our guests have.

We would like to thank all of you, our Treehouse Hideouts family for supporting us during this time and we look forward to seeing you on the other side of this pandemic when you will be able to Unpack & Relax & Explore Portside.

Yours sincerely,
Management 
Email: hello@treehousehideouts.com.au
Web:   www.treehousehideouts.com.au

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