YOUR SAFETY POLICY WHEN BOOKING DIRECT
Tree House Hideouts are now offering full credit towards another (off peak) stay for those genuinely restricted by last minute changes to Covid19 public policy. See Full Terms & Conditions.
Please note, for bookings via third party booking sites, we strongly advise you to check their most recent policy updates before booking.
, As mentioned on each listing page on this website and our Covid Rolling Updates blog - For any bookings made via third party booking sites and agencys we strongly advise you to check their most recent policy updates when booking as our hands are tied when it comes to their policies, terms and conditions you sign up to.
The policies outlined on this website are exclusively applicable to those who booked at Tree House Hideouts direct website or via the property office.
Your travel funds paid to 3rd party booking sites and agents are held by them and managing the booking and policy you agreed to is not our responsibility. Please educate yourself on consumer responsibilities before booking anywhere.
DURING LOCK DOWNS
We are open for stays for essential workers and support those stuck in transit.
AS LOCK DOWNS LIFT
We are open to the public and hope to continue to be a refuge amid the chaos. See you soon.
MOST RECENT UPDATES
Due to the day-to-day changes occurring in regards to travel during Covid19 in Victoria, we are directing guests to the most trusted source for latest local updates:
OFFICIAL LOCAL COVID19 BULLETIN
Our good friends at Echuca Moama Tourism have started a very handy Online Bulletin with up to date travel info and links to all the local businesses operating (opening hours, restrictions, recommendations etc.)
UPDATED FEB 2021
WE'RE BACK IN BUSINESS!
Thanks to the lessening of restrictions we welcome all guests back to Tree House Hideouts Echuca and Mathoura for country getaways.
Our staff continue to operate to the highest of hygienic standards and we provide complimentary hand sanitiser at all properties to keep things safe for all.
Our cleaners have been trained in Covid19 sanitation practices and we ask all guests to notify us before arrival if they have any symptoms of the virus so we can discuss cancellation or postponement in the interests of all staff and guests health and safety.
TREEHOUSE HIDEOUTS COVID19 SAFETY POLICY
Coronavirus (COVID-19) Pre Check-In Requirements
In the interest of protecting the health and well-being of our guests and staff we may be required to ask you questions related to your travel and health activities prior to your arrival.
We ask that you are honest and take your share of responsibility when preparing for your stay.
How to stay safe during Covid-19 :
If you or someone you are with feels unwell :
• Call 13 HEALTH (13 43 25 84)
• Please also let management know.
If you/they have severe difficulty breathing, call triple zero (000) immediately and tell the call handler and the paramedics on arrival about your/their recent travel history and any close contact with a person with confirmed or probable COVID-19.
All guests are encouraged to have downloaded and activated the COVIDSafe app and keep Bluetooth switched on at all times during their stay.
Practice good hand hygiene.
Hand-washing with soap and water for 20 seconds or use hand sanitizer before and after any contact with surfaces that are used by more than one person.
Follow Health Department guidelines:
Use good respiratory Hygiene:
Avoid touching your face and make sure you and the people around you follow good respiratory hygiene.
This means covering your mouth and nose when you cough and/or sneeze with:
Cleaning and Disinfection during your stay:
At all times guests are to adhere to the current state rules regarding social distancing and gathering size.
All guests are required to note and comply with signage regarding the maximum number of people allowed in indoor locations. This signage is based on the State’s current guidance.
Social distancing includes remaining at least 1.5 meters away from other persons, regular washing of hands, and avoiding handshaking.
Follow all instructions provided by staff. Guests are to follow all instructions and directions provided by staff relating to staying safe and reducing the potential spread of the virus.
Guests have the same duty of care as the staff - this is everyone’s responsibility.
In times of uncertainty, we are so grateful for the wonderful community that surrounds us.
Treehouse Hideouts has always operated as a team, and you as a customer have always been invited into the narrative of our “Treehouse Hideouts Family.”
We truly value our relationship with you and would like to reassure you all of where we position ourselves during the COVID-19 pandemic.
Firstly, we would like to thank all those working in the hospitality sector and our staff for their support.
We would also like to extend our thoughts out to all those who are directly or indirectly being impacted by this pandemic.
OUR PLEDGE - March 2020
The well-being and safety of our staff and guests is the most important thing to us at this time. We have been in contact with local authorities and are adhering to advice from the State and Federal Governments & the World Health Organization. Our staff have been briefed on the situation and we pledge to uphold the following:
Treehouse Hideouts management will be here to answer any concerns our guests have.
We would like to thank all of you, our Treehouse Hideouts family for supporting us during this time and we look forward to seeing you on the other side of this pandemic when you will be able to Unpack & Relax & Explore Portside.